Refund policy

In addition to your standard rights under the Consumer Contracts Regulations 2014, KCT Direct (Aquatix-2u Ltd) offers a 60 day return policy for unwanted, unused items.

All our electrical products carry a 12 month guarantee or longer if specified by the manufacturer.

In the event that you need to return any item, please contact us via email, telephone or our Returns Request Form.

Items returned that are not deemed to be faulty, or the fault is not covered under the guarantee will be subject to return postage costs.

Liability will not be accepted for any items returned due to damage, accident, neglect, improper installation or use.

Any item returned to KCT Direct (Aquatix-2u Ltd) that is unidentifiable, deemed not faulty (therefore requiring return postage) or requires parts/service charge that is not fulfilled by the purchaser within 3 months from the date of arrival or from when the latest advice given (whichever is the later date) will be disposed of without further notice.

Items exempt from return:

Any customised items or items made to your specification cannot be returned, e.g. cut-to-length hose.

Items that are perishable also cannot be returned. This includes food or chemicals if the seals have been broken.

For the full Returns Policy, please click here.