Terms of Service

These Terms of Service apply to all orders placed with Aquatix-2u Limited trading as KCT Direct.

Company details

Aquatix-2u Limited trading as KCT Direct
Glebe Farm Old London Road
Copdock
Ipswich
IP8 3JN
United Kingdom

Phone: 01473 730 520
Email: sales@kctdirect.co.uk
Company registration number: 06718727
VAT registration number: GB 941904227

Please read these Terms of Service carefully before placing an order with KCT Direct. By placing an order, you agree that your order will be subject to these terms.

Children under 16 years of age must not place an order without express permission from a parent or guardian. Certain payment methods, including Clearpay, may only be available to customers aged 18 or over and may be subject to additional eligibility checks.

These terms should be read together with our Delivery and Returns information, Refund Policy and Privacy Policy.

Making a Purchase and Contract Formation

When you place an order with KCT Direct, you are making an offer to purchase the goods in your order.

After placing your order, you will usually receive an order acknowledgement by email. This confirms that we have received your order, but it does not mean that your order has been accepted.

A legally binding contract is formed only when we accept your order. This may be confirmed by an order acceptance email, dispatch confirmation email, or another clear confirmation from us that we have accepted your order.

KCT Direct reserves the right to decline or cancel an order where lawful and reasonable to do so. This may include, but is not limited to, cases where goods are unavailable, payment has not cleared, there has been a genuine pricing or description error, or we are unable to deliver to the address provided.

These Terms of Service are governed by the laws of England and Wales. The courts of England and Wales will have non-exclusive jurisdiction in respect of disputes arising from a contract with KCT Direct. If you are a consumer living in another part of the UK or in another jurisdiction where mandatory consumer protections apply, this does not affect any rights you may have under those laws.

Nothing in these terms affects your statutory rights.

Clearpay Credit

Clearpay may be available on eligible orders between £150 and £1,200, subject to Clearpay approval, your available Clearpay credit limit, and any eligibility criteria that apply at the time of purchase.

Clearpay is a form of credit. Please ensure that you can make repayments on time before using this payment method.

Clearpay terms, eligibility requirements, fees and regulatory information are provided by Clearpay and should be reviewed before using Clearpay at checkout.

KCT Direct is not responsible for Clearpay’s lending decision, credit assessment, repayment schedule, fees or account administration.

Payment and Availability

We accept most major credit and debit cards, as well as PayPal, for online orders.
Where international orders are available, payment methods may be restricted and will be shown at checkout.

All products are subject to availability and may be withdrawn from sale at any time.

If a product is unavailable, discontinued or otherwise cannot be supplied, we will contact you as soon as possible. You will be given the option to wait, choose an alternative product where available, or cancel the affected part of your order. If we cannot fulfil all or part of your order, we will refund the amount paid for the items we cannot supply.

Some products are obtained directly from our suppliers. These products are subject to our suppliers’ stock availability, lead times and delivery services. Where supplier stock or delivery dates affect your order, we will contact you to explain the situation. If you do not wish to proceed, we will arrange for the affected part of your order to be cancelled and refunded.

No delivery will be made until cleared funds have been received.

If your order is affected by a stock shortage, we may place the item on back order and inform you of the delay. You will always be offered the option to cancel your order if you would rather not wait.

Description of Goods and Typographical Errors

The description and price of goods are shown on our website at the time you place your order.

We make reasonable efforts to ensure that product images, descriptions, specifications and prices are accurate at the time of publication. However, errors can occasionally occur.

If you notice an error in a product image, description, specification or price, please contact us so we can review it.

If your order is affected by a description error, specification error or pricing error, we will contact you as soon as possible. Where permitted by law, we may offer you the option to proceed with the order on corrected terms, select an alternative product, or cancel the affected part of your order for a refund.

If we do not receive a response from you within 7 days of notifying you of the issue, we may cancel the affected part of your order and issue a refund.

Where a product is listed at an incorrect price due to a typographical error, technical error or incorrect pricing information from a supplier, KCT Direct may decline or cancel the order where permitted by law. If payment has already been taken for an order that we are unable to accept or fulfil, we will refund the amount paid for the affected item.

Product images are for illustrative purposes only. The product supplied may differ slightly from the image shown where manufacturers change the appearance, packaging, specification or performance of a product, or where a product has been superseded by a newer model. This does not affect your statutory rights.

If goods supplied do not match the advertised description or specification, please contact us. Where the goods are not as described, not of satisfactory quality or not fit for purpose, we will provide the remedy required by law.

Product Suitability, Compatibility and Advice

It is your responsibility to check that the goods you order are suitable for your intended use and compatible with any existing products, systems or equipment you intend to use them with.

KCT Direct may provide general product advice where requested. Any advice is based on the information available to us at the time and the information you provide.

Unless we have inspected the relevant equipment, system or installation, we cannot guarantee compatibility with products, components or systems not supplied by us.

Where you ask us for advice and make clear that goods are required for a particular purpose, we will take reasonable care when providing that advice. This does not affect your statutory rights, including your rights where goods are not as described, not of satisfactory quality or not fit for a particular purpose made known to us.

Tax Charges

Prices shown include VAT at the applicable rate where VAT is required.

The standard UK VAT rate is currently 20%, but some goods or services may be charged at a different VAT rate, may be zero-rated, or may be exempt depending on the nature of the goods or services.

VAT registration number: GB 941904227

For orders delivered outside the UK, additional taxes, customs duties, import VAT, handling charges or local fees may apply. Unless stated otherwise at checkout, these charges are the responsibility of the customer.

Guarantees

We want you to be satisfied with your purchase.

All electrical products come with a manufacturer’s guarantee of at least 12 months unless a longer guarantee is specified by the manufacturer or shown on the relevant product page.

Manufacturer guarantees are in addition to your statutory rights and do not replace or limit those rights.

If a product develops a fault during the guarantee period, please contact us before returning the item. We will advise on the correct return method and the next steps.

Depending on the circumstances, products covered by a guarantee may be assessed for repair, replacement, spare parts, refund or another appropriate remedy.

KCT Direct cannot accept liability for costs charged by third-party contractors, installers or other third parties where arrangements are made before you have received and checked your order, unless KCT Direct is legally responsible for those costs. We strongly recommend that no installation or contractor arrangements are made until you have received and inspected your order.

KCT Direct is not responsible for loss or damage caused by misuse, neglect, improper installation, unauthorised repair, failure to follow instructions, normal wear and tear, or circumstances outside our reasonable control.

KCT Direct does not exclude or limit liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liability that cannot be excluded under consumer protection law.

Nothing in this section affects your statutory rights.

Discount Code and Voucher Terms and Conditions

Discount codes may be used on eligible purchases made through the KCT Direct website or over the phone, subject to these terms and any specific terms issued with the discount code.

Unless stated otherwise, discount codes are valid only on orders with a minimum basket value of £30.00.

Discount codes cannot be used against the cost of shipping.

Discount codes are single use only and are valid for 12 months from the date of issue unless stated otherwise.

Discount codes cannot be used in conjunction with other discount codes or offers unless we confirm otherwise.

Where products purchased using a discount code are returned, any refund will be calculated based on the amount actually paid for the returned goods after the discount has been applied.

Where a purchase was paid for partly or fully using a gift certificate, store credit or voucher, any refund may be returned partly or fully by gift certificate, store credit or voucher, where permitted by law and in line with the original payment method.

Discount codes can only be used for goods of equal or higher value than the discount code amount. They may be used as part payment for goods of a higher value.

Discount codes cannot be exchanged for cash. Change will not be given if a discount code is used for goods worth less than the value of the code.

Discount codes cannot be used on bulk buys, trade orders or business orders unless we confirm otherwise.

KCT Direct is not responsible for discount codes that are lost, stolen, destroyed or used without permission, unless this is caused by our error.

KCT Direct reserves the right to withdraw, suspend or deactivate discount codes where there has been misuse, suspected fraud, technical error, pricing error, or another reasonable business reason. This will not affect orders that have already been accepted unless we are legally entitled to cancel or amend the order.

Nothing in this section affects your statutory rights.

Price Promise

We aim to offer competitive prices across our product range.

If you find the same product available for less from another retailer, please contact us before placing your order and we will review whether we can match the price.

Price matches are discretionary and cannot be guaranteed.

Before asking for a price match, please note the following:

• You must provide proof of a like-for-like online quote or advertisement.
• The competitor’s price must be publicly available from another website.
• The competitor’s product must be brand new, identical to ours and offered on the same terms.
• The product must be in stock and available for delivery.
• Delivery charges will be taken into account when comparing prices.
• We may not be able to match prices from auction websites, marketplace sellers or third-party sellers.
• A Price Promise cannot be applied retrospectively to completed purchases.
• We may not be able to price match where competitors use discount codes, promotions, clearance offers or limited-time offers.
• Typographical pricing errors will not be matched.
• The Price Promise is subject to change and may be withdrawn at any time. This will not affect any price match already agreed by us before withdrawal.

Complaints

We work hard to ensure that you are satisfied with your order. However, if something goes wrong, please contact us by phone or email and we will try to resolve the issue as soon as possible.

If you remain unhappy and wish to raise a formal complaint, please notify us in writing and include the following information where available:

• Your order number.
• Your contact details.
• Details of the issue.
• Details of any previous contact with KCT Direct about the issue.
• Any photographs, documents or other information that may help us review your complaint.

You can contact us using the email address or postal address shown at the start of these Terms of Service.

We will acknowledge your complaint within three working days. We will also explain how your complaint will be handled and will keep you updated on its progress.

If your complaint relates to Clearpay, Clearpay’s own complaints process may also apply.

Nothing in this complaints process affects your statutory rights.

WEEE Regulations

The Waste Electrical and Electronic Equipment Regulations 2013, as amended, are designed to reduce the amount of electrical and electronic waste sent to landfill and to encourage the recovery, reuse and recycling of electrical and electronic equipment.

Many electrical items can be repaired, reused or recycled. Recycling electrical items helps conserve resources and reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new electrical and electronic equipment have a role to play in reducing the amount of waste electrical and electronic equipment sent to landfill.

KCT Direct is required to offer customers free take-back of waste electrical and electronic equipment on a like-for-like basis when they buy a new electrical or electronic product from us.

For example, if you buy a new pond pump from us, we can accept your old pond pump so that it can be disposed of safely and recycled where possible.

Customers must return the waste electrical or electronic item to us within 28 days of purchasing the new item.

Please contact us before returning a WEEE item so we can confirm the correct take-back process.

Where we collect WEEE from your home, transport or collection charges may apply where permitted by law. We will confirm any applicable charge before collection is arranged.

New electrical goods should be marked with the crossed-out wheeled bin symbol where required. This symbol means the item should be disposed of separately from normal household waste so that it can be recycled or treated appropriately.